Our return policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, the item must be unused, unopened, and in its original packaging.

 

Once we receive and inspect your return, we will send you an email to confirm that we’ve received the item and to let you know whether your refund has been approved or denied. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a few business days.

 

If you haven’t received your refund yet, we recommend checking your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. You can also check with your bank, as there is often some processing delay. If you’ve done all of this and still haven’t received your refund, please contact us at support@tattooerasecream.com.

 

We only replace items if they are defective or damaged. If you need to exchange your item for the same one, please email us at support@tattooerasecream.com and we’ll assist you with the process.

 

To return your product, please reach out to us at support@tattooerasecream.com for instructions. Please note that you will be responsible for covering your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund.

 

Depending on your location, the time it may take for your exchanged product to reach you can vary. For items valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance.